- Please ensure you are returning items which qualify under our policy. Some items are not covered under warranty due to health and safety reasons.”
- All claims must be accompanied by this form so we know what to process, and also to prevent your returns from being lost. Please make copies and include this form in all boxes being returned to us (if applicable).
- Incorrect information may result in refunds not being issued.
- Contact us if you have any further questions at sales@cloudroutedistro.com or simply call us at 306-315-2565 to speak to a service specialist.
Products that are covered under our warranty
Pacific Smoke International offers a 30-day warranty period* (Effective as of Nov 1st, 2025) for defective products from the time of invoice for the following items.
- Mods and Starter Kits (All items that need to be warranty must be in like-new condition and have the associated serial number).
- External Battery Chargers
Products that are not covered under our warranty.
Due to the nature of the industry, we do not accept warranty claims for the prescribed items. It is highly advised that you inform your customers about this policy should it differ from the warranty you extend to your retail customer.
- Clearomizers, Replacement Tanks, and Replacement Pods (cannot be returned for hygiene reasons)
- External Batteries (18650, 26650)
- Disposable Tanks
- Atomizers
- Drip Tips
- USB Chargers & AC Adapters
- Cases
- Replacement Glass
- User Error (Water damage, Physical damage)
- All Final Sale Items (There will be no warranty on any items purchased through any sales as they are final)
How to Warranty Defective Products
- Please fully complete the Warranty email to sales@cloudroutedistro.com.
- Please ensure that both the batch number and security code (if applicable) for the item is entered completely and correctly into the available field.
- Once your form has been submitted, an email with a Warranty Form ID# will be emailed to you. Please also keep a copy of the form and the email for your records
